Returns & Refunds policy

Damaged or Defective Items

If your order arrives damaged, misprinted, or otherwise defective, please contact us within 14 days of delivery at druidshound@proton.me

with:

Your order number

A brief description of the issue

Clear photographs of the damage

We will gladly arrange a replacement at no cost to you.

Lost Shipments

If your package does not arrive within the expected delivery window, please reach out. We will assist in tracking the shipment and arranging a replacement if necessary.

Non-returnable Items

Personalized items

Digital products (when available)

Clearance or discounted items

If you have any concerns, the Innkeeper is always here to help.

You can contact us by e-mail druidshound@proton.me

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

615 webster rd, stomeville, nc 27048

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail druidshound@proton.me